We are pleased to be able to offer you an appointment with a doctor or nurse on the same day or in advance.
We are now able to offer you the opportunity to book appointments online.
If you need medical attention when the surgery is closed please contact our Out of Hours service.
For full details about how to make an appointment or to contact our Out of Hours Service please see below.
We offer a range of same day or advance appointments with the doctors.
We use a digital triage system to offer appointments in the practice. This means that all GP appointments are first triaged by an experienced clinician. By doing this, we are able to assign the most appropriate practitioner for your medical issue. This may include referral to local pharmacies or other community services if they are best placed to help with that issue.
In order to book an appointment, please complete our online form.
You can still phone in for an appointment, however our trained reception staff will help complete the form for you over the phone in this situation. We request that, if possible, you complete the form yourself online. This will be the fastest way to contact us and will allow our vulnerable patients, who cannot use online services to be able to get through on the phone system.
After completing the form, it will be assessed by a GP as soon as possible. All forms that come in before 3pm will be assessed on the same day. Forms that come in after that time may be assessed by the next day depending on capacity. There is therefore no need to rush to contact us as soon as we open. You will then receive a response from the practice. You may be phoned by our admin team to book an appointment either that day or in coming days depending on the clinical urgency. You may also be sent a booking link so that you can book this appointment yourself. These appointments may be either face to face or by telephone depending on the issue. If you have not heard back from us by this timescale, please do contact the practice.
We recognise that intimate examinations by health care professionals (e.g. breasts, genitalia, rectum, or any examination where it is necessary to touch or be close) can be distressing or embarrassing for some patients. Wherever possible, you will be offered the service of having an impartial observer (chaperone) present during an intimate examination.
We would appreciate you notifying reception if you cannot make your appointment, even if it is on the day of your appointment. There is always a high demand for appointments so if you cancel, the appointment can be offered to someone else.
The Wandsworth GP Out of Hours service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when your GP surgery is closed. Access to the service is via the NHS 111 line and in Wandsworth is delivered by CareUK The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer you to the out of hours service. This will then result in either:
Or
Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours a day 365 days a year by dialling 1-1-1.
If you have a life-threatening emergency, please dial 999, request the ambulance service, and be prepared to give the operator full details and location of the emergency. If someone is unconscious, unresponsive, having difficulty breathing or showing symptoms that might indicate a heart problem or stroke, or are acutely ill (such as running a very high fever or in severe pain), and you believe them to be at risk without immediate medical help - call 999.
If you have an accident or medical emergency, the nearest Emergency Department is at St George's Hospital, Blackshaw Road, London SW17 OQT.
However we recommend that in the first instance you seek advice from NHS 111 by dialling 111 free of charge, from any telephone. The service will assess your symptoms, and may be able to offer you a more appropriate and convenient local urgent care centre.
If you wish to speak to a doctor about a medical matter which is not urgent, please telephone 020 7228 3399, between 11:30 and 12:30. Please give your name and contact details together with a brief reason for your call to the receptionist who will pass the message to the doctor. Please note that the doctor may not call you back straight away so please allow the doctor a day or two to get back to you.
Although home visiting is an important part of providing you with good care, the medical centre has much better facilities to conduct an examination and start investigations than at home, so it is always best to be seen at the surgery if at all possible. The home visiting service is for patients who are housebound or are too ill to come to the surgery. Children can almost always be brought to the surgery and we will make a particular effort to make sure that children who are ill are seen quickly. If you are unable to come to the surgery, please telephone 020 7228 1619 before 11:00 so the doctors can plan the home visits after morning surgery. You may be telephoned by the doctor, so please ensure you leave a contact number when you request a visit. We can only visit you at the address at which you are registered at the practice.
For results of blood test and investigations arranged by your doctor telephone 020 7228 3399, after 14:30. All test results are seen by a doctor. The receptionist can only tell you whether the test is normal or if another course of action is necessary.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
