Patient Participation Group
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ABOUT THE PATIENT PARTICIPATION GROUP
The Patient Participation Group (PPG) represents patients’ interests at the Falcon Road Medical Centre, is a “critical friend” to the Surgery and the patient voice in all healthcare matters that are provided. We can’t help if you want to complain about treatment you have received but advise you to speak to one of the Surgery’s Receptionists. All surgeries in the UK legally have to have a PPG.
Our Patient Participation Group is keen to find out your views and thoughts on how the Falcon Road Medical Centre is performing. Please email your thoughts to FalconRoadPPG@gmail.com or drop a note into our message box in the Surgery’s Reception.
We are looking for more people to join the PPG Committee and help push forward healthcare services at the Falcon Road Medical Centre. If you think you might like to join the Committee then contact the PPG as above for an initial chat with one of the existing Committee members.
The current members of the PPG Committee are: Ramesh Bhatt, Frank Cattley, John Hallmark, Syeda Islam (Chair), Heather Knight, Carolyn Robson and Arlene Rowe. See more information in the PPG pages on the Surgery’s website www.falconroaddoctors.co.uk
These are the people representing YOU to help make OUR Medical Centre better
Syeda Islam MBE (Chair)
I have been a patient of this surgery for over 20 years and live nearby with my husband and teenage son. I have volunteered in the local charitable community for over 15 years having had a successful career in the City. I am humbled to be honoured in the 2021 Honors List with an MBE for Services to the Community in Battersea, particularly during the Covid-19 response.
Frank Cattley
I have been a patient of the Practice for 11 years since moving back to London after retirement. Formerly a Chartered Accountant in private practice for 50 years, a Trustee of the Harpur Trust in Bedford and a governor of five schools twice over, will try to bring some business acumen to the Patient Participation Group.
Ramesh Bhatt
I am with the Surgery since its birth, together with my Family. I have great respect for all Doctors & Staff who continue to look after my Health. I had worked in Hospital and a Day Centre and like working with People. I wish to make improvements in Patient's care and suggest ideas that benefit all.
John Hallmark
I have been a patient at Falcon Road Medical Centre since I first moved to Battersea in 1994. With a background in communications/public relations, I have worked at the House of Commons, the Civil Service and the RSPCA. Now semi retired, I volunteer for a range of “things” including as a school governor at John Bosco College in Battersea and as a governor at St George’s Hospital in Tooting. For 16 years I was an elected Councillor on Wandsworth Council. I am keen that the Falcon Road Medical Centre becomes the best GP practice in Battersea and believe that an effective Patient Participation Group can make this happen.
Carolyn Robson
I trained at St Thomas’s Hospital and then worked as a Registered General Nurse for 33 years specialising for 20 of those years in cancer nursing at the Royal Marsden Hospital. I volunteered in various capacities with the Hammersmith & Fulham Food Bank, was a Coordinator for Neighbourhood Watch and marshalled for Race for Life. More recently I worked in Elderly Care at BUPA and for 3 years in a luxury retirement community. The main reason for my interest in working with the Falcon Road PPG Committee is the opportunity it provides me with to educate and empower patients. I have been a patient there since 2004 and have always been impressed by the expertise of the Doctors and Health Professionals.
Arlene Rowe
Patient at this practice for over 10 years, my family have also been registered with this practice for 20 years, including my daughter and grandchildren. I was a carer for my husband for over 20 years and I have served on various committees over the past 50 years. I am now 83 years old and hope that my experience will prove helpful to patients and to this committee. I take excellent medical care very seriously as it can affect everyone very significantly. This medical practice has literally saved my life on several occasions and has helped to allow me to live a good quality of life into old age. I am impressed by the doctors and staff at this practice. My family are all mixed ages and we always manage to obtain appointments relatively quickly and obtain the medical advice and care we need. It is vitally important to have good communication with doctors and to uphold and keep and respect their high standards of medical care. I am very glad to be a member of this committee and to aid any communication between doctors, professionals, staff and patients.